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2015 Annual Report to Congress

IMPORTANT NOTICE: This report to Congress may currently contain some broken hyperlinks. The Taxpayer Advocate Service recently migrated our website to a new digital platform and we are currently working to repair any hyperlinks that may have been affected by the migration. We apologize for any inconvenience.

Report Highlights

About the Report

The National Taxpayer Advocate’s (NTA) Annual Report to Congress creates a dialogue within the IRS and the highest levels of government to address taxpayers’ problems, protect taxpayers’ rights, and ease taxpayers’ burden.

About the Report
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Most Serious Problems

The National Taxpayer Advocate's 2015 ARC Identifies the Most Serious Problems Facing Taxpayers Today

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“For the IRS to do its job well, it must start from the perspective of what government is about – namely, it is of the people, by the people, and for the people. The government is funded by taxes paid by the people. Therefore, the future state vision of the IRS needs to be designed around the needs of the people.”

- Nina Olson, National Taxpayer Advocate
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Full Report

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Report Graphics

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Preface

The National Taxpayer Advocate’s report makes the case that the recent budget environment has brought about an erosion of taxpayer service at the IRS, and that taxpayer protections have been eroded by a lack of effective administrative and congressional oversight, coupled with a failure to pass taxpayer rights legislation. The report states these trends are reshaping tax administration – but the downward slide can be addressed if Congress makes an investment in the IRS and holds it accountable for how it applies that investment.

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Research Study: Understanding the Hispanic Underserved Population

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The IRS’s “Future State” Plan May Leave Critical Taxpayer Needs and Preferences Unmet

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Research Study: IRS Collectibility Curve

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The IRS May Adopt User Fees to Fill Funding Gaps Without Fully Considering the Consequences

It appears that reviewing an applicant’s case file and its articles of incorporation and then requesting amendments to the articles of incorporation takes EO about an hour. This is a small price to pay to prevent waste, error, and abuse.

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The IRS’s Procedures for Assisting Victims of Identity Theft Still Impose Excessive Burden and Delay Refunds

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The IRS is Compromising Taxpayer Rights in Administering Parts of the Affordable Care Act

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The IRS Can Do More to Improve Its Administration of the Earned Income Tax Credit

The National Taxpayer Advocate first expressed concerns with the IRS’s inability to properly identify, process, and timely release refund freezes in 2003. Despite certain improvements, such as technological advances, and procedural and policy changes, the IRS’s screening processes in this program continue to harm taxpayers with legitimate returns.

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