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If you are having tax problems and have not been able to resolve them with the IRS, the Taxpayer Advocate Service (TAS) may be able to help you. And our service is free.

Note: The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. We ask for your patience as it may take up to four weeks before we will be able to return your call or reply to your request. We apologize for these delays and are taking steps to reduce hold and response times to better serve you.

What cases can we help with?

TAS Releases Temporary Case Acceptance Criteria Updates

We understand there are many taxpayers awaiting help from the IRS with their 2020 tax returns. The Taxpayer Advocate Service is taking steps to help address this return inventory backlog by making a temporary change in our case acceptance criteria to better serve taxpayers and businesses. Read our FAQ updates on these changes and how we are advocating for taxpayers who need help the most. TAS appreciates your patience during this challenging tax season, while case advocates work diligently to address your tax concerns.

Common Questions

What is the Taxpayer Advocate Service?

TAS is an independent organization within the IRS. Our job is to ensure that every taxpayer is treated fairly and that you know and understand your rights.

Find out more about TAS

What happens when I call the TAS toll-free number to open a case?

When you call the TAS toll-free number you will be connected with the Centralized Case Intake (CCI) team who is your first point of contact with the Taxpayer Advocate Service. They will guide you along the process to start your case and get the help you need.

Note: We understand there are many taxpayers awaiting help from the IRS with their 2020 tax returns. The Taxpayer Advocate Service is taking steps to help address this return inventory backlog by making a temporary change in the types of cases we can accept currently to better serve taxpayers and businesses. Read our FAQ updates on these changes and how we are advocating for taxpayers who need help the most. TAS appreciates your patience during this challenging tax season, while case advocates work diligently to address your tax concerns.

The Taxpayer Advocate Service is currently experiencing a high volume of assistance requests due to tax return processing delays. As a result, you may experience lengthy wait times while trying to connect with an advocate or while waiting for a return call. See if you qualify for our assistance. If you qualify, you can download and submit a Form 911.

How to start a case with TAS?

There are several ways to request a case in TAS. The easiest is to download the Form 911 and mail or fax it to your local office. You should hear back from your assigned case advocate regarding your submitted Form 911.

TAS also offers other ways to complete the Form 911. These options may not be as quick to process your request as TAS is experiencing a very high call volume at this time.

What happens if my case is accepted by TAS?

If your case is accepted, it will be assigned to a case advocate who will contact you.

Find your local TAS office.

How long does it take to resolve my tax issue?

Depending on the tax issue complexities, it could take a couple weeks to a couple months to resolve your tax issue. Your case advocate will do everything possible to help guide you on your path to resolve your issues. The case advocate will be in touch with you throughout the duration of your case with updates and timeframes on your issues.

Where’s my refund? Can you help get it to me faster?

TAS can assist with refund issues after the IRS published processing timeframe has passed. If that date has passed and you are experiencing a hardship, contact TAS office to see what options you have.

COVID-19 has extended normal IRS processing timeframes. Please see IRS.gov for the latest updates.

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Visit a Low Income Taxpayer Clinic

Low Income Taxpayer Clinic (LITC) assist low income individuals who have a tax dispute with the IRS, and provide education and outreach to individuals who speak English as a second language (ESL).

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Events

Join us at our next event

Local Taxpayer Advocates will share tips to help you to avoid filing and processing delays so you can submit your taxes with confidence.

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Success Stories

Hear how the Taxpayer Advocate Service has helped taxpayers.

The Taxpayer Advocate Service has helped resolve tax issue with the IRS

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Do you have a suggestion for how to improve the IRS?

If there are particular provisions of the existing tax system that are especially burdensome or seem particularly unfair, or if you have seen an issue that affects a lot of taxpayers, let us know.

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