An official website of the U.S. Gov An official website of the U.S. GovThis letter is issued to you when Appeals makes a determination on your Equivalent Hearing request.
The 2020 Annual Report to Congress focuses on the impact of COVID-19 and urges multi-year funding for IT modernization and increased staffing levels.
Unreported Income; Final URP Response to Conclusive Correspondence
The National Taxpayer Advocate is releasing the National Taxpayer Advocate 2024 Purple Book. In it, she presents a concise summary of 66 legislative recommendations that she believes will strengthen taxpayer rights and improve tax administration. Most of the recommendations have been made in detail in prior reports, but others are presented in this book for the first time. She believes that most of the recommendations presented in this volume are non-controversial, common sense reforms that the tax-writing committees and other Members of Congress may find useful.
The IRS is in the midst of reinventing itself by offering taxpayers several new customer service options, including: expanding document digitalization, implementing chatbots to assist taxpayers, adding more customer service representatives, expanding the use of online taxpayer accounts and conducting a direct file pilot program.
These enhancements will undoubtedly provide better customer service to taxpayers, but the IRS must design them so they will be accessible to all, including the 42 million Americans with a reported disability as of the 2021 census. It is critical that the IRS ensure that these millions of taxpayers with disabilities can easily comply with their tax obligations and receive the refunds to which they are entitled, especially since this group struggles with financial stability at a higher rate than their non-disabled counterparts.
This Thanksgiving, as we continue to adjust our work and personal lives, I am reflecting on the many reasons I have to be grateful. I am especially grateful for my TAS family and so proud of the work they do every day to make a difference in the lives of so many taxpayers. Their empathy, resourcefulness, and innovation are much appreciated.
As part of my recently released Annual Report to Congress, I included a Literature Review that investigated how notices can be improved using insights from the available psychological, cognitive, and behavioral science research.
