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Published:   |   Last Updated: February 8, 2024

In Recognition of Public Service – Some Success Stories

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.



This week is Public Service Recognition week, and in that spirit, we wanted to share some stories that highlight how Taxpayer Advocate Service employees work for you and all taxpayers. The Taxpayer Advocate Service has Advocates in every state, and they are your voice at the IRS, taking your side and working one-on-one until the issue is resolved. Below are just a few examples of how TAS employees advocated for taxpayers. These are just a sample – we want to extend our gratitude to our Advocates, and all those in public service.

  • A young mother whose refund was missing due to identity theft.
  • Small businesses victimized by their third-party payroll provider.
  • The veteran the IRS had declared dead.


If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.