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November 13, 2023

FY23 TAS Operational Plan

In support of these strategic goals, TAS identified thirty-eight (38) objectives, which are actions that will be completed in less than three years and that aid the organization in achieving its mission.
December 1, 2022

FY24 TAS Operational Plan

In support of these strategic goals, TAS identified thirty-eight (38) objectives, which are actions that will be completed in less than three years and that aid the organization in achieving its mission.
September 28, 2021

FY22 TAS Operational Plan

Taxpayer Advocate Service’s (TAS) FY 2022 Activities
  • Collection
  • Correspondence
  • Roadmap Stations

Letter 11

Notice of Intent to Levy and Your Notice of a Right to a Hearing
(Note: This letter appears in multiple locations within the Taxpayer Roadmap.)

July 30, 2024

The Taxpayer Advocate Service Website is Now Available in Thirteen Languages

The Taxpayer Advocate Service (TAS) is happy to announce that our website is now available in 13 different languages. This expansion began back in 2022 with Spanish and now includes 11 of the other languages that are most widely used in the United States.

“I am so excited that we can provide 11 new language options on the TAS website that provides access to valuable tax help for millions of taxpayers where English is their second language,” said National Taxpayer Advocate Erin M. Collins. “These taxpayers will have access to valuable tax help, learn about their taxpayer rights, read about tax news, navigate IRS letters and notices, and learn about important resources like Low Income Taxpayer Clinics. It is important for us to continue to find new ways to connect with taxpayers in ways that make it easier for them to understand and engage with the tax system and resolve their tax-related issues. I applaud our team at TAS for their hard work in providing more access to taxpayers who speak other languages.”

  • Appeals
  • Correspondence
  • Roadmap Stations

Form 12256

This is the form you submit if you would like to withdraw your request for a Collection Due Process (CDP) or Equivalent Hearing (EH).

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November 6, 2021

TAS Pre-Filing Season Illinois

Let your Local Taxpayer Advocate teach you important tax tips to prevent tax return processing errors and refund delays Pre-Filing Season Awareness Event for Illinois. Several dates and times available. Please check back often for updates.

January 10, 2020

National Taxpayer Advocate Releases Annual Report to Congress and Purple Book

Earlier this week, I submitted to Congress the 2019 Annual Report to Congress and the third edition of the National Taxpayer Advocate’s Purple Book, which presents legislative recommendations designed to strengthen taxpayer rights and improve tax administration for all taxpayers.

July 30, 2024

Taxpayers Can Lose Thousands When IRS Doesn’t Follow Its Own Procedures

Congress establishes certain refundable credits to assist taxpayers with particular expenses. In an attempt to prevent improper claims of these credits, Congress authorizes the IRS to ban taxpayers from claiming certain refundable credits for two years if it determines that the taxpayers claimed the credit(s) due to reckless or intentional disregard of the rules and regulations.

In a Taxpayer Advocate Service (TAS) research study on these bans, we found on average, taxpayers in the study lost approximately $4,100 each year of the ban. This is a significant dollar amount for many taxpayers, particularly low-income taxpayers claiming the Earned Income Tax Credit (EITC). Considering the financial impact this ban has on taxpayers, it is especially concerning that the study showed that the IRS often fails to follow its own policies and procedures when imposing this ban.

  • Correspondence
  • Roadmap Stations
  • Tax Return Processing

Letter 5216C

Letter 5216C Taxpayer Cannot Authenticate

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  • Correspondence
  • Roadmap Stations
  • Tax Return Processing

CP 21-B

We Made the Changes You Requested, Refund Due

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March 23, 2023

LITC Program Office Announces Supplemental Grant Opportunities for New Clinics and Expansion of its Eligibility Criteria

The Low Income Taxpayer Clinic (LITC) Program is a critical part of a fair and effective tax administration system, and brings justice to underserved populations.  The Taxpayer Advocate Service awards matching grants to qualified organizations that represent low-income taxpayers before the IRS in tax controversies and educates taxpayers who speak English as a second language (ESL taxpayers) about their taxpayer rights and responsibilities.

September 8, 2022

Improving Services to Taxpayers With Visual Disabilities

Millions of U.S. taxpayers are visually impaired and unable to read print material in a standard font size. As a result of a settlement agreement between the IRS and the National Federation of the Blind (NFB) on July 10, 2020