Refund delayed? Our ability to help may be limited.

Popular search terms:

Full Report

The Internal Revenue Code requires the National Taxpayer Advocate to submit two annual reports to the House Committee on Ways and Means and the Senate Committee on Finance. The National Taxpayer Advocate is required to submit these reports directly to the Committees without any prior review or comment from the Commissioner of Internal Revenue, the Secretary of the Treasury, or the Office of Management and Budget. The first report, due by June 30 of each year, must identify the objectives of the Office of the Taxpayer Advocate for the fiscal year beginning in that calendar year.

FY 2022 Objectives Report To Congress

  1. PREFACE: The National Taxpayer Advocate’s Introductory Remarks
  2. REVIEW OF THE 2021 FILING SEASON
  3. TAS SYSTEMIC ADVOCACY OBJECTIVES

    Introduction

    1. Improve IRS Recruitment, Hiring, and Retention Strategies
    2. Collaborate With the IRS in the Development of Its Training Strategy to Enhance the Taxpayer Experience
    3. Expand the Functionality of Online Account Services for Taxpayers and Practitioners
    4. Expand Technology Capabilities and Access to Customer Service
    5. Provide Taxpayers a Better Understanding of IRS Processes and Procedures by Promoting Detailed and Timely IRS Transparency
    6. Improve Taxpayer Access to Digital Communication Options and Permit Digital Signatures”
    7. Mitigate the Impact of the 2021 Filing Season Challenges and Refund Delays
    8. Minimize Refund Delays for Taxpayers Whose Legitimate Returns Are Delayed by IRS Fraud Filters
    9. Expand Electronic Filing Capabilities
    10. Provide Administrative Appeal Rights to Taxpayers Requesting Abatement and Include Additional Status Information on the Where’s My Amended Return Tool
    11. Analyze Math Errors Attributable to the 2020 Recovery Rebate Credit/Economic Impact Payments to Eliminate Future Recovery Rebate Credit Errors
    12. Monitor the IRS’s Recovery for the Unemployment Compensation Exclusion
    13. Assist Taxpayers Who Experience Changes Relating to the Child Tax Credit During 2021
    14. Improve Correspondence Audit Communications and Focus on High Default Rates for Taxpayers With Adjusted Gross Incomes Below $50,000
    15. Identify Potential Collection Barriers for Low-Income Taxpayers
    16. Continue Advocacy Efforts to Correct Erroneous Collection Statute Expiration Dates Due to Pending Installment Agreements
    17. Increase Taxpayer Participation in the Offer in Compromise Program
    18. Mitigate the Unintended Effects of the 2020 and 2021 Filing Season Postponements on Timely Filed Refund Claims
    19. Improve Timeliness of Tentative Allowance Refunds During National Emergencies
    20. Advocate for Efficiencies and Additional IRS Resources to Timely Process Individual Taxpayer Identification Number Applications
    21. End Systemic Assessment of International Information Return Penalties That Harm Taxpayers and Burden the IRS
    22. Advocate for Improved Voluntary Disclosure Practice to Reduce Taxpayer Uncertainty and Encourage Participation
  4. TAS CASE ADVOCACY AND OTHER BUSINESS OBJECTIVES
  5. TAS RESEARCH OBJECTIVES
  6. APPENDICES

“I want to recognize and thank the IRS leadership and its employees, and particularly Taxpayer Advocate Service employees, for making sacrifices this past year, helping taxpayers during this difficult time, and staying true to our mission.”

Erin M. Collins, National Taxpayer Advocate