en   An official website of the U.S. Gov
Popular search terms:
Sort by:
December 18, 2025

Santa, Please Remember Taxpayers This Holiday Season

First, a big “thank you! If you recall, last year I asked you to use your magic with the tax-writing committees in Congress to perhaps sprinkle some inspiration into their stockings to encourage legislation that improves tax administration and ensures taxpayer rights. Well, whatever Christmas spirit you sprinkled into their holiday stockings seems to be working!

September 11, 2024

Simplifying the CAF Process

A Centralized Authorization File (CAF) number is a unique nine-digit identification number issued by the IRS to tax professionals who are authorized to represent others in tax matters. Your CAF number is a security measure that lets the IRS verify that you are authorized to access your client’s information or can call the IRS on their behalf.  

 

July 1, 2021

Weathering the Storm: Proactive Steps the IRS Can Take to Improve Taxpayer Service and Communication

In our Fiscal Year 2022 Objectives Report to Congress, I’ve likened this filing season to a perfect storm. Lasting and lingering effects of the global pandemic led to historically low levels of service, enactment of new tax legislation required changes to IRS programming, manual reviews were necessitated on tens of millions of returns, and the IRS had to distribute a third round of stimulus payments – all bringing about an unusually challenging filing season, which I also discussed in my 2021 Filing Season Bumps in the Road: Part III blog.

April 29, 2021

Paycheck Protection Plan Loan Forgiveness and Deductibility of Associated Expenses

As part of a suite of measures to provide small businesses relief from the impact of COVID-19, Congress established the Paycheck Protection Plan (PPP) loan program in March 2020.  Under the PPP loan program, eligible businesses (those with no more than 500 employees) could apply for a forgivable loan that, if used for payroll costs and certain other expenses (e.g., rent, mortgage interest, utilities) within a certain period of time, would be eligible for loan forgiveness.

Assessment Statute Expiration Date (ASED)

The Assessment Statute Expiration Date (ASED) is the end of the time period in which the IRS can assess tax with respect to a particular tax year.

  • Roadmap Stations
  • Tax Return Preparation

Taxpayer Mails Return

If you need to file a paper tax return, consider sending it by certified mail, with a return receipt.

Show on roadmap
  • Roadmap Stations
  • Tax Return Preparation
  • 2026

Return Rejected

Submitting your tax return electronically ensures greater accuracy than mailing your return, and also results in faster processing of any refund due to you.

April 14, 2022

Electronically Filing Your Return This Filing Season is Crucial and What You Need to Do if Your 2020 Return is Still Unprocessed

The 2022 filing season is underway and it is anticipated to be a challenging one for taxpayers, preparers, and the IRS for paper filed returns and correspondence. The IRS has issued guidance providing tips on how taxpayers can avoid problems, and one important tip that I cannot stress enough is that taxpayers should make every effort to electronically file (e-file) their returns, especially during this challenging filing season, because the IRS will first process the backlog of 2020 paper returns before it begins processing 2021 paper returns.

November 1, 2022

My Recent Kansas City Campus Experience (Part One)

Earlier this month, I spent a week at the IRS campus in Kansas City helping campus employees and surge teams to process the IRS’s paper inventory backlog. IRS executives were asked to do this, partly to assist with the critical work, partly to support our employees who have been working tirelessly for the past two years, and partly to gain a better understanding of the paper-processing challenges the IRS faces and their impact to the entire agency. It was an illuminating experience.

January 12, 2022

National Taxpayer Advocate delivers Annual Report to Congress; focuses on taxpayer impact of processing and refund delays

National Taxpayer Advocate Erin M. Collins today released her 2021 Annual Report to Congress, calling calendar year 2021 “the most challenging year taxpayers and tax professionals have ever experienced.”  The report says tens of millions of taxpayers experienced delays in the processing of their returns, and with 77 percent of individual taxpayers receiving refunds, “processing delays translated directly into refund delays.”

  • About Us
  • Our Leadership Past NTA’s
October 7, 2020

Bridget T. Roberts (Acting 2019-2020)

Bridget T. Roberts attended Villanova University School of Law. She represented taxpayers before the IRS as a student participant in the LITC.