
“Most taxpayers are trying to comply with the law. They should not have to choose between efficiency and assistance, between modernization and accessibility, or between technology and fairness. The goal is not simply to build a more digital tax administration system. It is to build a better one, one that uses technology to make compliance easier while ensuring that every taxpayer can obtain help when they need it and be treated fairly.”
Erin M. Collins, National Taxpayer Advocate