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Home > Reports > 2026 Objectives Report to Congress > Full Report 26

Full Report

The Internal Revenue Code requires the National Taxpayer Advocate to submit two annual reports to the House Committee on Ways and Means and the Senate Committee on Finance. The National Taxpayer Advocate is required to submit these reports directly to the Committees without any prior review or comment from the Commissioner of Internal Revenue, the Secretary of the Treasury, or the Office of Management and Budget. The first report, due by June 30 of each year, must identify the objectives of the Office of the Taxpayer Advocate for the fiscal year beginning in that calendar year.

Full Report

Objectives Report To Congress

Preface

The NTA's Introductory Remarks

Filing Season

Review Of the 2025 Filing Season

Objectives

TAS Systemic Advocacy FY 2026

TAS Systemic Advocacy Objectives Introduction

  1. Improve Automation and Metrics to Enhance the Taxpayer Experience
  2. Expand IRS Online Account Functionality
  3. Reduce Average Time to Resolve Identity Theft Victim Assistance Cases From Nearly Two Years to Four Months
  4. Strengthen IRS Oversight of Unethical Tax Return Preparers
  5. Expedite Resolution of Centralized Authorization File Number Suspensions to Protect Tax Professionals and Taxpayers
  6. Complete Processing of All Employee Retention Credit Claims and Ensure Taxpayer Rights Are Protected
  7. Improve Responses to Freedom of Information Act Requests
  8. Strengthen Appeals’ Independence and Operational Efficiency
  9. Improve the IRS’s Criminal Voluntary Disclosure Practice

TAS Research Objectives

  1. Explore Ways the IRS Can Use Modern Technology to Improve Taxpayer Service
  2. Study the Impact of the IRS’s Research, Applied Analytics, and Statistics Outreach to Increase Earned Income Tax Credit Participation by Eligible Taxpayers Without Children

Appendices

  1. Evolution of the Office of the Taxpayer Advocate
  2. Case Acceptance Criteria
  3. Low Income Taxpayer Clinic Contact Information
  4. Glossary of Acronyms
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“Two primary factors drive the taxpayer experience – personnel and technology. I list personnel first because even where technology is predominant, employees or contractors must develop, program, monitor, evaluate, and update technology to keep pace with changes in law, procedures, and other variables while ensuring that the IRS protects taxpayer rights.”

Erin M. Collins, National Taxpayer Advocate