Published: | Last Updated: December 20, 2023
We’re Holding Your Refund
View our interactive tax map to see where you are in the tax process. It could help you navigate your way through the IRS.
The first thing to do is to check the return address to be sure it’s from the IRS and not another agency.
Call the IRS immediately, as you may be a victim of tax-related identity theft. Someone else may have used your personal information to file this return.
Note: Authorized third parties may assist taxpayers with potential identity theft issues.
Complete and send the IRS a Form 2848, Power of Attorney and Declaration of Representative, to authorize someone (such as a certified public accountant) to represent you before the IRS. The IRS encourages you to be available with your authorized representative on the call to help verify your identity. If you want to have someone else assist you on the call and have not completed Form 2848, you and that third party must call the IRS together and you must participate in the call.
No action is required at this time. The review process could take anywhere from 45 to 60 days, as the IRS could be reviewing various items shown on your tax return,issues such as wages and withholding, or credits or expenses.
If, after 60 days from the date of this notice, you have not received your refund or heard from the IRS, contact the IRS at the toll-free number listed at the top right corner of your notice.
If the entries reported on your return cannot be verified, you may be asked to submit documents verifying your wages and withholding, or credits or expenses that were reported.
Once the IRS finishes its review, it may send your refund, ask for additional information, or deny all or part of your refund. If you don’t agree with the denial, you’ll have an opportunity to appeal.
If you made an error on your return or need to change the information reported, you should file a Form 1040-X, Amended U.S. Individual Income Tax Return, as soon as possible to limit any potential penalties and interest.
Once you have successfully verified the entries on your tax return, it may take up to nine weeks for you to receive your refund or apply the overpayment to next year’s estimated tax. However, if there are other issues, you may receive a notice asking for more information, and this may delay your refund.
The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers and protects taxpayers’ rights. We can offer you help if your tax problem is causing a financial difficulty, you’ve tried and been unable to resolve your issue with the IRS, or you believe an IRS system, process, or procedure just isn’t working as it should. If you qualify for our assistance, which is always free, we will do everything possible to help you.
Visit www.taxpayeradvocate.irs.gov or call 1-877-777-4778.
Low Income Taxpayer Clinics (LITCs) are independent from the IRS and TAS. LITCs represent individuals whose income is below a certain level and who need to resolve tax problems with the IRS. LITCs can represent taxpayers in audits, appeals, and tax collection disputes before the IRS and in court. In addition, LITCs can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. Services are offered for free or a small fee. For more information or to find an LITC near you, see the LITC page on the TAS website or Publication 4134, Low Income Taxpayer Clinic List.
The taxpayer Bill of Rights is grouped into 10 easy to understand categories outlining the taxpayer rights and protections embedded in the tax code.
It is also what guides the advocacy work we do for taxpayers.
CP 05 – We’re Holding Your Refund