An official website of the U.S. Gov An official website of the U.S. Gov“In submitting this report, I’m finally able to deliver some good news. The taxpayer experience vastly improved during the 2023 filing season. Despite these improvements, the IRS is still behind in processing amended tax returns and taxpayer correspondence.”
2022 Annual Report to Congress (ARC). Each year’s ARC identifies the 10 most serious problems facing taxpayers and recommends how to fix them.
“In submitting this report, I’m finally able to deliver some good news. The taxpayer experience vastly improved during the 2023 filing season. Despite these improvements, the IRS is still behind in processing amended tax returns and taxpayer correspondence.”
2024 Annual Report to Congress (ARC). Each year’s ARC identifies the 10 most serious problems facing taxpayers and recommends how to fix them.
In her Fiscal Year 2025 Objectives Report to Congress, National Taxpayer Advocate Erin M. Collins states, “What a difference a year makes! … I’m finally able to deliver some good news: The taxpayer experience vastly improved during the 2023 filing season.” The IRS caught up in processing paper-filed original Forms 1040 for individuals and various business returns; refunds were generally issued quickly; and taxpayers calling the IRS were much more likely to get through – and with substantially shorter wait times. The IRS reduced its backlog of unprocessed paper returns by 80 percent.
Despite these improvements, the IRS reduced its backlog of unprocessed amended paper returns, taxpayer correspondence, and Accounts Management cases by only six percent. The IRS is still behind in processing amended tax returns and taxpayer correspondence. Although the IRS was much more effective in answering taxpayer calls this year, that could only be accomplished by prioritizing the phones over other IRS operations, which resulted in greater delays in the processing of paper correspondence.
