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IRS Taxpayer Assistance Centers (TACs)

Centers to provide in-person tax law assistance to a taxpayer during the filing season that require an appointment.

IRS Forms and Publications

Free online resources available to taxpayers to prepare their tax returns.

Free File / Free File Fillable Forms

Software used by taxpayers to prepare and file individual income tax returns for free.

Equivalent Hearing (Request Within 1 Year)

Available for Collection cases; taxpayer cannot go to tax court if they disagree with the Appeals decision.

Currently Not Collectible

A taxpayer and the IRS agree the tax is owed but a taxpayer cannot pay due to their current financial situation.

Collection Appeals Program (CAP)

Available for Collection cases, a taxpayer can request Appeals conference before or after collection action is taken but cannot go to tax court if they disagree with the Appeals decision.

Case Closed

Tax paid in full or agreement made to satisfy a balance due.

Balance Due to IRS by Taxpayer

A tax return has met all the requirements and is accepted for processing.

Assessment Station Taxpayers Balance Is Assessed

The IRS assesses any applicable tax, penalty, and interest owed by the taxpayer.

Appeals Issues Collection Due Process Determination Letter

A taxpayer’s opportunity to contest Appeals determination before tax court.

Appeals Considers Risk of Going to Court (Hazards of Litigation)

Consideration of risks to the government when considering a tax determination.

Appeals Considers Refund Claim

Claim filed by a taxpayer on an amended return showing an overpayment of tax.

Appeals Conference

Conference with a technical Appeals employee to discuss IRS actions to resolve the tax liability.

Alternatives Station: Taxpayer Disagrees With Assessed Amount

A taxpayer disagrees with the changes from an audit or IRS-created tax return.

Alternatives Station: Taxpayer Collection Alternatives

Options for resolving balance due accounts and delinquent tax returns.

Account Adjusted

Adjustment made to an account, increasing or decreasing tax, penalties, or interest.

90-Day Notice of Deficiency

Letter issued to the taxpayer providing 90 days to file petition in the U.S. Tax Court for review.

  • Appeals
  • Correspondence
  • Roadmap Stations

Letter 1277

Appeals issues Letter 1277 to inform you that your request for penalty adjustment is either partially accepted or fully denied.

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  • Appeals
  • Correspondence
  • Roadmap Stations

Letter 913

This letter is used to notify you that your case is being closed. The IRS Independent Office of Appeals (Appeals) approved the settlement reached.

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