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TAS Systemic Advocacy Objectives

Systemic Advocacy Objectives describe the objectives TAS will pursue to address systemic issues causing taxpayer burden or harm. Similar to the way Most Serious Problems are identified in the Annual Report to Congress, the National Taxpayer Advocate calls upon a multitude of sources to assist in identifying Systemic Advocacy Objectives including the experience of TAS staff, trends in advocacy efforts and TAS casework, and interactions with practitioners and external stakeholders.

TAS’s Systemic Advocacy Objectives for FY 2023 are:

  1. Use Automation to Process Paper-Filed Tax Returns
  2. Seek Improvements in IRS Hiring and Recruitment Processes and Pursue Improvements in IRS Employee Training Strategy
  3. Improve IRS Telephone Service
  4. Enhance Transparency by Providing Regular Public Updates on the Processing of Returns and Forms and the Status of Taxpayer Refunds
  5. Identify Ways to Alleviate the Backlog of Paper-Filed Tax Returns
  6. Develop More Robust Digital Channels to Meet the Needs of Taxpayers and Practitioners
  7. Improve Omnichannel Service by Increasing Availability and Functionality of Digital Communication Tools
  8. Identify and Minimize Electronic Filing Barriers
  9. Eliminate Correspondence Audit Communication Barriers That Hinder Low-Income Taxpayer Audit Resolution and Lead to Increased Burden and Use of Downstream Resources
  10. Improve Collection Policies and Procedures
  11. Assess the Effectiveness of the IRS’s Efforts to Reduce Its Backlog of Amended Returns and Work With the IRS to Improve Processing
  12. Mitigate the Unintended Effects of the 2020 and 2021 Filing Deadline Postponements on Timely Filed Claims for Credit or Refund
  13. Restore Tax Benefits That Were Disallowed Due to Individual Taxpayer Identification Number Renewal Processing Delays
  14. End Systemic Assessments of International Information Return Penalties, Which Harm Taxpayers and Burden the IRS

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