View our interactive tax map to see where you are in the tax process. It could help you navigate your way through the IRS.
Taxpayer receives a letter or notice from the IRS and either chooses to respond to the letter or notice by filling a missing tax return, paying their balance in full (tax plus any penalties and interest due), or pursuing a payment option which may include an installment agreement, offer in compromise or currently not collectible status. As a result, the case is closed, or the case is temporarily closed since it was determined that the taxpayer was unable to pay the money owed at this time.
This section may include additional topics that have not yet been covered here. Please check back frequently for updates.
Your collection case has been closed, because the IRS records show you do not have any payments or tax returns currently due.
The IRS sent you a letter or notice regarding your missing tax return or balance due on your tax account. You chose to either file your missing tax return, pay the balance (tax plus any penalties and interest due) in full, or pursue a payment option which may have included an installment agreement, offer in compromise or currently not collectible status. As a result, your case is closed, or your case is temporarily closed since it was determined that you are unable to pay the money owed at this time.
You don’t need to take any action at this time. However, it is very important that you file all future tax returns and pay any amounts you owe on time. If you cannot pay in full, pay as much as you can to limit penalties and interest.
If you have any questions about your account, please call the IRS at 
1-800-829-1040 (individuals) or 1-800-829-4933 (businesses) or 1-267-941-1000 (international – not a toll-free call). For general information rather than case-related questions, you can also check on the IRS website at IRS.gov.
Understanding your notice or letter
For more specifics on your notice or letter, visit Understanding your IRS Notice or Letter on IRS.gov or review the information below directly related to your notice or letter.
Get Help topics
Browse common tax issues and situations at TAS Get Help
Your options
If you think you’ll have trouble paying your taxes, it’s helpful to know what your options are to address your tax debt.
IRS.gov has resources for understanding your notice or letter.
Browse common tax issues and situations at Get Help on the TAS website.
If you still need help
The Taxpayer Advocate Service is an independent organization within the IRS that helps taxpayers and protects taxpayers’ rights. We can offer you help if your tax problem is causing a financial difficulty, you’ve tried and been unable to resolve your issue with the IRS, or you believe an IRS system, process, or procedure just isn’t working as it should. If you qualify for our assistance, which is always free, we will do everything possible to help you.
Visit www.taxpayeradvocate.irs.gov or call 1-877-777-4778.
Low Income Taxpayer Clinics (LITCs) are independent from the IRS and TAS. LITCs represent individuals whose income is below a certain level and who need to resolve tax problems with the IRS. LITCs can represent taxpayers in audits, appeals, and tax collection disputes before the IRS and in court. In addition, LITCs can provide information about taxpayer rights and responsibilities in different languages for individuals who speak English as a second language. Services are offered for free or a small fee. For more information or to find an LITC near you, see the LITC page on the TAS website or Publication 4134, Low Income Taxpayer Clinic List.
Additional Resources
Case Closed
