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January 19, 2021

Taxpayer Advocate Service Experiencing Long Call Wait Times

TAS-High-Call-Volume

The Taxpayer Advocate Service is currently experiencing a high volume of incoming calls. As a result, you may experience lengthy wait times while trying to contact an advocate. Typically, the longest hold times are early mornings. We apologize for these delays and are taking steps to reduce hold times to better serve you.

Both the Internal Revenue Service (IRS) and the Taxpayer Advocate Service (TAS) are being affected by the ongoing pandemic. The IRS continues to make progress in processing returns and issuing refunds, but is still experiencing some delays. Get up-to-date status on affected IRS operations and services or updated information about TAS services on our COVID-19 page.

Here are some options to calling and resources that may help you resolve some issues on your own.

Options for Securing Taxpayer Advocate Assistance

First, please see if you qualify for assistance using our online tool.
If you qualify, you can complete the Form 911, Request for Taxpayer Advocate Service Assistance, online and fax it or mail it.

Get Help on a Variety of Common Tax Topics to Self-resolve Issues

TAS remains committed to assisting taxpayers and championing their taxpayer rights. TAS will continue to offer help to qualified taxpayers, but again, please be patient.