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Published:   |   Last Updated: April 29, 2025

Continue to Identify and Analyze Systemic Issues That Impact a Broad Range of Taxpayers

Objective 14

Background

TAS identifies systemic issues in multiple ways; for example, Systemic Advocacy closely collaborates with TAS Case Advocacy to identify trends through reviews of TAS casework and outreach events. TAS also identifies problems via public submissions to the Systemic Advocacy Management System (SAMS) database and the National Taxpayer Advocate and Deputy National Taxpayer Advocate’s relationships with internal and external stakeholders. TAS employees serve on various internal working groups and collaborative teams with the IRS. This allows TAS analysts to recognize potential systemic issues and advocate for changes before they become a problem. This proactive approach helps protect taxpayer rights and ensures that the IRS considers and minimizes taxpayer burden. Additionally, TAS’s Systemic Advocacy teams partner with external stakeholders including TAP and LITCs to learn about problems facing taxpayers.

Highlights

1
1.

Status

2
2.

Expected Completion Date

09/30/2025

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3.

Activities

Activity 1: Develop and implement systemic issues with an emphasis on reducing taxpayer burden and protecting taxpayer rights.

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4.

Actions Completed

1st Quarter

This activity will begin in the 2nd quarter of 2025.

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5.

Actions Completed

2nd Quarter

This activity has been delayed due to the launch of the new systemic issue management system, Phoenix, in second quarter of FY25.  Actions surrounding this activity are expected to begin during Fiscal Year 2025 third or fourth quarter.

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6.

Next Steps

Projected next actions