Popular search terms:

FY23 Goal 4: Enhance TAS Processes and Technology to Improve Taxpayer Service

Organizational Objectives

1
1.

Continue to adopt emerging options for digital interactions with customers to reduce burden and gain efficiencies, including deploying a web virtual assistant (e.g., chat bot), expanding the virtual assistance features to phone assistance and live agent interactions, expanding the Documentation Upload Tool, and using digital form technology to reduce the need for transcription of the Applications for Taxpayer Advocate Assistance.

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

2
2.

Continue updating existing Service Level Agreements (SLAs).

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

3
3.

Encourage the IRS to develop secure digital communication tools for taxpayers. These tools should allow taxpayers to communicate more easily with the IRS and enable the IRS to confirm receipt of submissions.

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

4
4.

Determine taxpayer needs and preferences for establishing online accounts with the IRS and authenticating secure access to those accounts.

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

5
5.

Use our Lean Six Sigma assessment findings and test new technology to improve the efficiency of TAS case processing.

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

6
6.

Work with the IRS to explore the viability of using scanning technology to assist with processing paper-filed tax returns.

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

7
7.

Continue to work with the IRS to gain more functionality for taxpayer’s online accounts, improve the authentication process, and prioritize the creation of a tax professional account for access to their individual clients.

Status: Open
Expected Completion Date: TBD

Quarterly Update:
1st Quarter
: Pending

en English
X