Completion Date: 09/30/2022
4th Quarter: TAS finalized the existing content review for the Taxpayer Roadmap this quarter in coordination with each section’s designated team. All actions on this objective have been completed as of 9/30/2022.
3rd Quarter: To expand the use of virtual outreach, the Taxpayer Advocate Service’s (TAS) Case Advocacy function partnered with the Low Income Taxpayer Clinic program (LITC) to garner support to deploy Virtual Service Delivery kiosks on two Native American reservations. Further, Case Advocacy continued to expand Native Americans’ ability to reach TAS through outreach and our digital platforms.
TAS continued the expansion of the digital Taxpayer Roadmap Online Tool to include additional IRS processes and explore providing the tool in Spanish by reviewing the existing Roadmap content. New content was identified and is under consideration by leadership. Also, TAS identified 127 notice pages for review on the Taxpayer Roadmap located on the TAS website to make certain the content is current and accurate. If content changes are needed, TAS will publish and coordinate all updates.
Lastly, new content work is not starting until all current content reviews have been completed. The Digital Taxpayer Roadmap on the TAS web site currently can be viewed in both English and Spanish.
2nd Quarter: The Taxpayer Advocate Service (TAS) collaborated with IRS and Native American populations to garner support on piloting the Virtual Service Delivery kiosks on two Native American reservations.
1st Quarter: The Low Income Taxpayer Clinic (LITC) held two sessions focusing on tax issues of Native American tribes including a session on conducting outreach to Native American populations. The LITC continues to collaborate with Indian Tribal Governments (ITG) to find alternative ways to reach and serve Native American communities. Also, within the Taxpayer Advocate Service (TAS), each Local Taxpayer Advocate (LTA) developed and implemented outreach plans including global quarterly outreach goals specific to Pre-Filing Season Awareness, Native Americans, Military, Homeless, and Senior Citizens. Further, TAS has continued to work on an outreach strategy for underserved taxpayers. Lastly, we have completed and published our Taxpayer Roadmap online tool in Spanish to reach a broader population.