Expected Completion Date: TBD
1st Quarter: The Taxpayer Advocate Service (TAS) continued to identify ways to recruit new employees and better meet taxpayer needs during the first quarter of Fiscal Year (FY) 2023 through several areas including building an aggressive hiring plan for the next four years to maximize an additional $15 million in funding so TAS is ready for the downstream impact from IRS increases in Level of Service and increased enforcement activities. Also, TAS initiated a system to route international callers to either the Hawaii office or Puerto Rico office depending on their country of residence. The call routing system will be available in the second quarter. Further, TAS’ Human Resources (HR) function is hiring a permanent Recruiting Analyst for the stand-up of the our recruiting program to ensure TAS remains competitive in the increasingly tight job market.
TAS is considering all diverse recruiting options including: Special Hiring Authority, Schedule A Hiring, Veteran Hiring Programs, the Veteran’s Repository, Internships, and High School and College Student Hiring. TAS HR is tracking events through CSO’s Outreach and Recruitment database on National-Level activities, including Virtual job fairs, USA Jobs info sessions, IRS info sessions, TAS and IRS websites, videos and social media. Through IRS Human Capital Office (HCO) Strategic Talent Analytics & Recruitment Solutions (STARS) team, and additional support from the IRS’s Social Media Team, we have access to numerous platforms, including: IRS news, CIRCA, Event bright, Handshake, Indeed, LinkedIn/LinkedIn Recruiter, Yello, Purple Briefcase, YouTube, ListServe messages to hundreds of external agencies, and more.
2nd Quarter: TAS has implemented an aggressive hiring plan over the next four years and, in the Fiscal Year 2023 Budget, we received an increase of $15 million in support of advocating on behalf of taxpayers. This funding allows TAS to maintain or increase advocate staffing in all 76 offices so we are ready for the downstream impacts from IRS’ increase in Level of Service and increased enforcement activities will have on TAS operations. We are projecting to hire 340 case advocates and have announced these positions in our offices across the US on USAJOBS.gov and we have held several recruitment events. These announcements are open for one year starting December 27, 2022, through December 2023. Further, through March 11, 2023 TAS has hired 180 employees giving us 1,710 employees, a net increase of 86 employees compared to the same time last year.
Lastly, to continue to improve advocacy to international taxpayers, we evaluated our phone capabilities to automatically route international callers based on their country of origin.
3rd Quarter: TAS has continued to increase staffing in our local offices. Through June 17 TAS hired 327 employees and, to date, we have 1,745 employees on rolls, representing a net increase of 53 compared to the same time last year. To continue to identify potential new employees, we are targeting high schools, community colleges, and university graduates as potential new TAS employees through community job fairs, discussions with students about TAS careers, partnerships with non-profit organizations, and professional organizations.
Further, we continued to improve advocacy offered to our international taxpayers by implementing automatic routing of international callers, based on their country of origin, and established a fax number for international taxpayers in our Honolulu, Hawaii office.