SU #02: AUTOMATED SUBSTITUTE FOR RETURN
The IRS Has Revised the Selection Criteria for Its Reinstated Automated Substitute for Return Program, But Some Concerns Remain Unaddressed
IRS RESPONSE TO RECOMMENDATION: None given.
CORRECTIVE ACTION: N/A
TAS RESPONSE: TAS understands that the IRS’s resources are limited, and we agree that it is not judicious creating reason codes unless they result in tangible benefits. However, this recommendation would save resources in the long run and is consistent with the IRS’s commitment to taxpayer rights. Using more specific reason codes, the IRS could create simplified and salient informative letters to help taxpayers understand the actions performed on their accounts, which is consistent with the right to be informed. Simplified and salient letters would improve the taxpayer’s experience and could reduce calls, which would save IRS resources.
ADOPTED, PARTIALLY ADOPTED or NOT ADOPTED: Partially Adopted
OPEN or CLOSED: Closed
DUE DATE FOR ACTION (if left open): N/A