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  • Home – Taxpayer Advocate Service (TAS)
November 10, 2021

Systemic Advocacy

SAMS is a database of issues and information reported by IRS employees and the public.
  • Roadmap Stations
  • Tax Return Preparation

Commercial Tax Software

Taxpayers may use commercial tax preparation software to file and pay taxes electronically (for a fee). When you file your return, it will be securely transmitted through an IRS-approved secure electronic channel. The software generally uses a question and answer format that provides answers to tax law questions.

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  • Interacting With the IRS
January 19, 2022

Levies

Levies - If you have a tax debt, the IRS can issue a levy, which is a legal seizure of your property or assets. It is different from a lien.
June 6, 2024

Identity Theft Victims Are Waiting Nearly Two Years to Receive Their Tax Refunds

No one asks to become a victim of identity theft. When taxpayers deal with these challenges, the last thing they need is an unreasonable delay in receiving their tax refunds.

Yet sadly, hundreds of thousands of taxpayers each year discover they are victims of tax-related identity theft when they electronically submit their federal income tax return and the IRS rejects their return, informing them that someone else already filed a return with their or their dependent’s Taxpayer Identification Number.

January 28, 2026

National Taxpayer Advocate delivers Annual Report to Congress; finds taxpayer service was strong in 2025 but foresees challenges for taxpayers who encounter problems in 2026

National Taxpayer Advocate delivers 2025 Annual Report to Congress. his year’s report focuses on the taxpayer impact of processing delays.  

November 30, 2023

A Cautionary Tale About Tax Court Filing Dates

This week, from October 23-27, is the 2023 National Celebration of Pro Bono. The American Bar Association’s Standing Committee on Pro Bono and Public Service created Pro Bono Week in 2009 to celebrate the pro bono work that volunteer lawyers and legal professionals do. This national event is intended to inspire even greater pro bono participation by lawyers and legal professionals. Legal organizations across the country are encouraged to plan events and share them at celebrateprobono.org.

  • Roadmap Stations
  • Tax Return Preparation
  • 2025

Theft Loss

Increasingly, scammers are conning taxpayers into taking money from their tax-deferred accounts, such as a 401(k). When taxpayers fall victim to these scams, they sometimes face dual implications: their money is stolen, and they must pay tax on all or part of these stolen funds. When a taxpayer withdraws money from a tax-deferred account, the taxpayer and the IRS receive a Form 1099-R, which reports the distribution. Taxpayers must report this income on their tax return unless it is excluded by law.

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June 8, 2020

Small Business

Get help with Small Business health care or third party arrangements for employment taxes.
August 25, 2025

Confused about your CP59R, CP59SN, or CP59 notice?

The IRS is sending notices CP59R, CP59SN, and CP59 to individual taxpayers. The CP59R reminds taxpayers to file the tax return before the due date. The CP59SN tells taxpayers that the IRS hasn’t received their tax return for this year. The CP59 tells taxpayers that it hasn’t received a tax return for the prior year. Some taxpayers who have filed for extensions may also receive the CP59R or CP59SN notice. 

March 3, 2026

Filing Season Round-up

Filing season’s in full swing. If you’re looking for resources to help you make sure your taxes are accurately filed, the Taxpayer Advocate Service has a round-up of the tips and tricks you might need this year. 

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  • Refunds
May 11, 2022

I Don’t Have My Refund

If you were expecting a tax refund and it hasn’t arrived, there are many reasons why it could be delayed or it hasn’t been delivered.
  • Collection
  • Correspondence
  • Roadmap Stations

Notice CP16

Your tax return may show you’re due a refund from the IRS. However, if you owe a federal tax debt from a prior tax year, or a debt to another federal agency, or certain debts under state law, the IRS may keep (offset) some or all your tax refund to pay your debt.

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  • Issues & errors
December 23, 2021

Underreported Income

It’s important that your tax return accounts for all the income you have for that year so you do not have Underreported Income.
January 23, 2023

National Taxpayer Advocate Joins C-SPAN’s Washington Journal for Live Questions & Answers

National Taxpayer Advocate Erin M. Collins appeared live on C-SPAN’s Washington Journal call-in program on January 23. The National Taxpayer Advocate answered viewer questions about tax filing season challenges and discussed her 2022 Annual Report to Congress.

August 3, 2021

Math Error Part II: Math Error Notices Aren’t Just Confusing; Millions of Notices Adjusting the Recovery Rebate Credit Also Omitted Critical Information

When the IRS uses its math error authority to correct an error on a taxpayer’s return, the taxpayer, under IRC § 6213(b)(2)(A), has 60 days from the time the notice was sent to dispute the correction and request an automatic abatement.  After the abatement is made, the IRS must follow the deficiency procedures to reassess the tax, and it cannot collect the assessed amount during the 60-day period that the taxpayer has to request abatement.

As mentioned in the Math Error Blog: Part I, the IRS omitted the 60-day time period language for requesting abatement from over five million math error notices where the only adjustment was for the Recovery Rebate Credit (RRC).  Ironically, neither the CP 11 nor CP 12 notices include the term “math error” or the authority provided by the Code.  So how are taxpayers even supposed to know what they are looking at?

May 11, 2021

Claims for Refunds: 2019 and 2020 Tax Year Trap for the Unwary

As most of you recall, to assist taxpayers during the COVID-19 pandemic, the IRS postponed the 2019 tax return filing deadline from April 15 to July 15, 2020, and postponed the 2020 tax return filing deadline for individuals from April 15 to May 17, 2021. See Notice 2020-23 and Notice 2021-21. These modifications to the 2020 and 2021 filing seasons were much needed and appreciated by taxpayers, but as is all too often the case, good intentions can lead to unintended consequences.

  • Collection
  • Correspondence
  • Roadmap Stations

Notice CP49 Overpayment Adjustment – Offset – Collection

Your tax return may show you’re due a refund from the IRS. However, if you owe a federal tax debt from a prior tax year, or a debt to another federal agency, or certain debts under state law, the IRS may keep (offset) some or all your tax refund to pay your debt.