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Published: February 17, 2022   |   Last Updated: February 17, 2022

National Taxpayer Advocate Testifies About IRS Customer Service Challenges at Senate Finance Committee Hearing

On February 17, National Taxpayer Advocate Erin M. Collins testified to the U.S. Senate Finance Committee concerning IRS customer service challenges.

The National Taxpayer Advocate was one of three witnesses testifying.

“IRS needs to eliminate backlogs, pay delayed refunds, get current on its work, and return to taxpayer service and protecting taxpayer rights,” Collins advocated.

She also discussed the need for sufficient multi-year funding of the IRS to modernize its information technology systems and outlined her recommendations to improve tax administration.

You can watch the hearing on the Senate Finance Committee website or read a copy of the National Taxpayer Advocate’s written testimony.

To read the latest news, tax tips and the National Taxpayer Advocate’s blogs, visit the Taxpayer Advocate Service’s News and Information center.

To see our Tax Topic Get Help pages, which can assist you with resolving many tax related issues, visit the Taxpayer Advocate Service’s Get Help center.

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