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FY24 Goal 5: Sustain and Support a Fully-Engaged and Diverse Workforce

Organizational Objectives

1
1.

Continue to advocate for improvements in IRS hiring, recruitment, employee retention, and employee training

Status: Open
Expected Completion Date: TBD

2
2.

Continue to advocate for the IRS to be fully transparent and provide specific details as to how it uses the additional funds appropriated through IRA, increase the level of detail it provides to taxpayers regarding delays on its Where’s My Refund? tool, and the status of processing of returns, forms, collection notices, correspondence, and other relevant data

Status: Open
Expected Completion Date: TBD

3
3.

Continue refining TAS training, facilitate on-the-job instructors, and arrange coaches to enhance skills and competence

Status: Open
Expected Completion Date: TBD

4
4.

Continue to support and expand TAS leadership development programs to provide employees tools and opportunities to grow in their careers

Status: Open
Expected Completion Date: TBD

5
5.

Continue to implement TAS’ revamped training program to develop our new employees while ensuring our existing employees' technical and soft skills are consistently strengthened with a focus on allowing our employees to grow professionally while providing taxpayers expert service

Status: Open
Expected Completion Date: TBD

6
6.

Continue assessing TAS’ hiring, training and technology needs in preparation for new funding from the Inflation Reduction Act

Status: Open
Expected Completion Date: TBD

7
7.

Continue to revise TAS intake training materials to ensure content is fully up to date

Status: Open
Expected Completion Date: TBD

Return to FY24 TAS Operational Plan