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Published:   |   Last Updated: November 25, 2025

Continue recruitment efforts to increase staffing levels focusing on targeted areas

i.e., external applicants, second career professionals, and realign TAS’ services to better meet taxpayer needs

Background

This objective carried over from Fiscal Year 2024.

Highlights

1
1.

Status

2
2.

Expected Completion Date

09/30/2025

3
3.

Activities

Activity 1: Increase staffing in TAS to continue to improve taxpayer service.

Activity Updates:

Activity 1: All staffing and projected hiring remains paused due to a government wide hiring freeze effective January 20, 2025. TAS is awaiting further guidance from Treasury and HCO regarding hiring resumption.

4
4.

1st Quarter Actions Completed

During this first quarter TAS experienced setbacks due to a hiring pause in late fiscal year 2024; however all other attrition-related hiring continued. Case Advocate (CA) hiring resumed, and TAS anticipated on-boarding approximately 100 CAs by the end of the second quarter.

5
5.

2nd Quarter Actions Completed

All staffing and projected hiring was paused at the start of the 2nd quarter due to a government wide hiring freeze effective January 20, 2025. TAS is awaiting further guidance from Treasury and HCO regarding hiring resumption.

6
6.

3rd Quarter Actions Completed

No Updates

7
7.

Next Steps

TAS will continue to monitor.

Return to FY25 Objective Statuses