TAS received a congressional inquiry where a taxpayer, living in a rural area, was unable to secure a tax account transcript. Without the proof of income from the transcript, the taxpayer would lose her housing subsidy and have nowhere to live within a few days. The IRS rejected her electronically filed return, so she had to mail in a paper return, which would take several more weeks to process. The TAS advocate quickly provided the taxpayer with a 2015 tax account transcript that proved her income. The agency accepted the 2015 transcript until her 2016 return was processed. TAS continued to work the issue for the taxpayer by making sure the 2016 return was processed timely to avoid further issues with the housing agency.