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Published:   |   Last Updated: February 8, 2024

TAS assists victims of VITA Site Preparer Fraud

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.



The director of a large Volunteer Income Tax Assistance (VITA) site contacted TAS with concerns about refund amounts some of her clients received on their 2015 tax returns. The VITA site director learned that one of the volunteer preparers had contacted the clients subsequent to having their return prepared at the VITA site, and became concerned that the returns filed may not be correct. TAS advised the VITA director to have the clients contact TAS directly to review their 2015 account information. As the cases were received, the case advocate determined the preparer did alter the returns prior to e-filing by adding invalid itemized deductions or credits resulting in a much larger refund than the taxpayer expected. The inflated refunds were deposited into the preparer’s bank account and then the preparer transferred the refund amount the taxpayer expected into the taxpayer’s account.

Further research indicated the same preparer filed similar tax returns impacting other taxpayers. One case advocate worked all of the identified cases, obtaining the correct return from each impacted taxpayer, and ensured the correct adjustments were made to the taxpayers’ accounts to avoid potential audits in the future. TAS worked closely with the Treasury Inspector General for Tax Administration (TIGTA) and the IRS’s Criminal Investigation Division to build a case for prosecuting the preparer. The VITA site director also sent a letter to their clients alerting them of the possibility of fraud and provided TAS contact information for assistance, if needed. As a result of this issue, additional security procedures were put into place regarding the preparation and transmission of returns at the VITA sites, as well as the screening and background checks of the volunteer preparers. This was an excellent example of TAS partnering with internal and external stakeholders to advocate for taxpayers who are victims of preparer fraud.

If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.