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Published:   |   Last Updated: January 31, 2024

Quick Action Prevents Burden on Thousands of Taxpayers

Every year, the Taxpayer Advocate Service (TAS) helps thousands of people with tax problems. This story is only one of many examples of how TAS helps resolve taxpayer’s tax issues. All personal details are removed to protect the taxpayer’s privacy.



Employees of a city were receiving IRS assessment notices because the city had sent inaccurate information to the Social Security Administration. One taxpayer got a W-2 that reported the correct income earned, but after using this information to file a return, the taxpayer received a notice because the amount the IRS had on file was higher. TAS immediately contacted the IRS to be sure it wouldn’t issue any more notices from that point on. Working together, a TAS Case Advocate and a Technical Advisor resolved an issue that could have affected over 4,000 people. All this was done within 25 days after the taxpayer asked TAS for help.

If you need information on a specific tax topic, visit the TAS Get Help resource. It offers a step-by step guide on what you can do to settle some IRS issues on your own, what your taxpayer rights are and other options available to help you get resolution. Most issues can be resolved directly by working with the IRS. However, if you have tried, but are still unable to resolve an IRS issue, learn more about whether TAS can help you: TAS eligibility.

When working with the Taxpayer Advocate Service, each individual or business taxpayer is assigned to an advocate who listens to the problem and helps the taxpayer understand what needs to be done to resolve their tax issue. TAS advocates will do everything they can to help taxpayers and work with them every step of the way. Occasionally we feature stories of taxpayers and advocates who work together to resolve complex tax issues. Read more TAS success stories.