The New York Times covered the release of the 2015 Annual Report to Congress, saying:
Under pressure from Congress to do more with less, the Internal Revenue Service is planning to increase its reliance on technology and tax preparers. But this push threatens to create a “pay to play” system where the only taxpayers who will receive personalized service are those who can afford to pay for it, the agency’s taxpayer advocate warned.
Read the full article: Taxpayer Advocate Warns of ‘Pay to Play’ I.R.S. System – The New York Times (January 9, 2016)