Customer Service Archives - Taxpayer Advocate Service

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Did you get a notice from the IRS and want quick answers?

Look-up your notice

The TAS digital Roadmap may help you navigate the IRS

Read more about your notice or letter

Get Help with a certain topic

Expecting a refund?

See what steps you can take to locate it

Have a balance due?

I Need Help Resolving My Balance Due

Disaster Relief

Tax guidance for taxpayers affected by disasters

Tax Professionals

News and Information for Tax Pros

View all taxpayer resources

Get the most up-to-date advice from tax experts

View Tax Tips

Determine if TAS can help you with your tax issue

Use the TAS qualifier tool

The Low Income Taxpayer Clinics (LITC) could help you settle a dispute with the IRS

Learn more about LITC

Free tax assistance for those with limited income and those over 60

Get free tax assistance

Find out about the latest virtual events for taxpayers and tax professionals in a city near you

Find a local event

Tax News & Information

National Taxpayer Advocate Blog Posts

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Get the latest Tax Tips

Tax Tips

Read the latest about TAS

Tax News Success Stories

Tax Professionals

Information for Tax Pros Tax Pros Articles

View all reports

Annual Report to Congress

View the latest report View past reports

Objectives Report to Congress

View the latest report View past reports

Purple Book

View the latest Purple Book View the past Purple Books

Administrative Recommendations

View Recommendations

ARC Report Cards

View the Report Cards

Research Studies and Congressional District Statistics

See Research Studies

Congressional Testimony

Congressional Testimony

Freedom of Information Act

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TAS Operational Plan

View the Current Objective Statuses View the Past Objective Statuses

Do you need an advocate for your tax issue?

Submit a request for assistance

Determine if TAS can help you with your tax issue

Use the TAS qualifier tool

We have an office of advocates ready to help you.

Find a local TAS office

TAS on Social Media

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Know how we can help improve the tax process or better meet your needs?

Submit a suggestion for the IRS

Know of a tax issue that affects a large group of taxpayers?

Submit an issue through our Systemic Advocacy Management System (SAMS)

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Customer Service

The latest Customer Service

8/18/2021

2019 – MSP #01: Customer Service Strategy

8/2/2021

2020 – MSP #02: Telephone and In-Person Service