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National Taxpayer Advocate Nina E. Olson released her 2011 Annual report to Congress, identifying the combination of the IRS’s expanding workload and declining resources as the most serious problem facing taxpayers. The result, the report says, is inadequate taxpayer service, erosion of taxpayer rights, and reduced tax compliance. The Advocate expressed her continuing concern that the IRS’s expanding use of automated processes to adjust tax liabilities is causing harm to taxpayers and recommended that Congress enact a comprehensive Taxpayer Bill of Rights.

Executive Summary

IRS News Release

Volume 1

Preface & Table of Contents

Legislative Recommendations

The Most Litigated Issues, Case Advocacy, Appendices

Volume 2: TAS Research and Related Studies

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